Frequently Asked Questions

Have questions? Keep calm and read ahead...

How to send cryptocurrency
There are two ways to send crypto on Uniqcrypt: on-chain or off-chain.

On-chain sends are used to send funds from the Uniqcrypt platform to an external address on the blockchain. On-chain sends are irreversible; Uniqcrypt can’t retrieve funds that were sent to the incorrect address or using the incorrect network. On-chain sends incur network fees and take time to process.

Off-chain sends allow you to send funds to another Uniqcrypt user using their email address. Off-chain sends are instant and incur no transaction fees.
Off-chain sending
If you’re sending to another Uniqcrypt user, you can send your funds instantly to them with no transaction fees. This transaction will not be sent on chain, and is similar to sending to an email address.
Does Uniqcrypt support Binance Chain (BEP-2)?
Uniqcrypt doesn't currently support Binance Chain (BEP-2) because it's a separate blockchain that isn't integrated with our platform. BEP-2 is a blockchain created by Binance specifically for their customers to send assets more quickly. Any deposits sent via the Binance Chain into a Uniqcrypt account will not be credited and your funds will be lost.

For example, we support ERC20 tokens like USD Coin (USDC) on the Ethereum network. If you send USDC on the BEP-2 chain to Uniqcrypt, you will lose your funds because it’s on a separate network.
How do I check if my Binance assets are on the Ethereum network?
When you're preparing to send an asset from Binance to Uniqcrypt, select the Block Explorer link on the send confirmation page. If Etherscan opens, then it's a supported ERC20 token and you can proceed to send the funds to your Uniqcrypt account.

We recommend sending a small amount of crypto as a test send prior to attempting to send a significant amount.
How long does a deposit take to complete?
Uniqcrypt generally makes your funds available in your account as soon as payments clear. Since Uniqcrypt partners with various payment service providers in different geographic regions, the timing will vary according to your location and payment method used.
Why can't I see my transaction on the blockchain?
You can view most cryptocurrency transactions on the network's respective blockchain, which records and verifies the legitimacy of transactions. However, when transferring from a Uniqcrypt account to another Uniqcrypt account, the transactions occur off the blockchain. This makes confirmation instantaneous, causes transactions to be fee-less, and allows for micro-transactions as small as one satoshi (0.00000001 bitcoin). For these "off-chain" transactions, you won't be able to view the bitcoin transfer in the blockchain, and there won't be an "Advanced Details" link when you click on the transaction.
What is phishing?
One of the ways that online hackers and scammers try to get information from customers is through phishing.

Phishing is a fraudulent practice that can happen through different means of communication, including emails, SMS texts, social media posts, and fraudulent URLs. These attackers will brand themselves and pretend to be Uniqcrypt in order to obtain sensitive information, such as passwords and email access.
Is Bitcoin secure? Has this network ever been hacked?
The Bitcoin network and currency has proven to be secure, functional, and efficient. The technology used to build Bitcoin is mathematically secured by the laws of the universe, and is constantly being improved upon by the open-source community. The software is actively inspected, and audited by this growing community.

Though there have been Bitcoin-related compromises in the past, this does not reflect upon the security of the Bitcoin network itself. Bitcoin-related thefts are usually the result of improper security or negligence on the part of the person or service holding the bitcoins. If you left your wallet on a park bench and it was stolen, it would not be considered a "hack" of the dollar. This is why it is important to trust the security practices of any Bitcoin-related service you use.

As more stakeholders become interested in the success of Bitcoin, the system will become more secure, as increasingly significant resources are being devoted to closing security holes and thoroughly vetting any proposed changes.

As a holder of bitcoin, you have tremendous power over your money. Because of this, it is important to follow good security practices to protect your funds. Since most people are not specifically trained in computer security, Uniqcrypt can manage the bulk of these security measures on your behalf.

At Uniqcrypt, we're committed to security by using industry best practices and storing up to 97% of bitcoins in encrypted, geographically separated, offline storage. To further protect our customers, all of the bitcoins stored in online computers are insured. Digital currency is not legal tender, is not backed by the government, and digital currency accounts and value balances on Uniqcrypt are not subject to Federal Deposit Insurance Corporation or Securities Investor Protection Corporation protections. Even with these safeguards provided by Uniqcrypt, we recommend you take further measures to secure your account against unauthorized access.